Privacy Policy

Emerge IT (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By using our services, you agree to the terms of this Privacy Policy.

1. Collection of Personal Information

We may collect the following types of personal information from individuals who interact with our services:

• Contact Information: Name, address, phone number, and email address.

• Service Usage Data: Information related to your use of our services, such as technical data, performance data, and service usage statistics.

• Billing Information: Details necessary for billing purposes, including payment information.

We collect personal information through various methods, including when you:

• Register or subscribe to our services.

• Contact us through our website, phone, or email.

• Use our services (e.g., managed IT, cloud services, cybersecurity, etc.).

2. Use of Personal Information

We use the personal information we collect to:

• Provide and improve our managed services and related products.

• Communicate with you about service updates, billing, and support.

• Respond to inquiries and resolve issues related to our services.

• Comply with our legal obligations and enforce our terms and conditions.

We do not sell or rent your personal information to third parties.

3. Disclosure of Personal Information

We may disclose your personal information to:

• Service providers, contractors, and partners who assist us in providing services (e.g., IT support, hosting, security).

• Regulatory authorities or law enforcement agencies, as required by law.

• Our legal and financial advisors in the event of a dispute or legal obligation.

We ensure that any third parties who receive your information are bound by confidentiality obligations.

4. Data Security

We take the security of your personal information seriously. We use industry-standard security measures to protect against unauthorized access, disclosure, alteration, or destruction of personal data. However, no data transmission over the internet or data storage system can be guaranteed to be 100% secure.

5. Access to Personal Information

You have the right to request access to the personal information we hold about you. To request access, please contact us. We may require proof of identity to process your request.

If you believe that the information we hold about you is incorrect, incomplete, or inaccurate, please contact us, and we will correct the information as required by law.

6. Storage and Retention of Personal Information

We retain personal information only for as long as it is necessary for the purposes outlined in this Privacy Policy or as required by law.

7. Cookies and Tracking Technologies

We may use cookies or similar tracking technologies to collect data on how users interact with our website or services. You can manage your cookie preferences through your web browser settings.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or our business.

9. Contact Us

If you have any questions or concerns about how we handle your personal information or if you would like to make a complaint about our privacy practices, please contact us at:

Emerge IT

Phone: 1300-348-287

Email: hello@emergeit.com.au

ABN: 38 606 238 340

We will respond to your inquiry or complaint in a timely manner. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

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